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Installation Failed With Error Code 1603 Sophos

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Counter after decrement: -1MSI (s) (08:9C) [13:51:58:658]: Restoring environment variablesMSI (s) (08:9C) [13:51:58:658]: Destroying RemoteAPI object.MSI (s) (08:4C) [13:51:58:658]: Custom Action Manager thread ending.MSI (c) (EC:D8) [13:51:58:674]: Decrementing counter to disable Note: This 'database' screen of the installer is not shown during an 'upgrade' workflow and is therefore indicative of the problem. A new logfile is attached now.Regards,Ingo:42950 sophos_server64msi_V2.txt View Hide ruckus 0 27 Aug 2013 10:46 PM Is there still a problem? Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Endpoint Protection Endpoint Security and Control > Management > Management his comment is here

Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Product Version: 5.2.0. They should all be the same account. The Sophos Update Manager service will be restarted.Event Xml: 16424 2 0 0x80000000000000 453909 Application SOPHOS_SERVER 1603

Installation Failed With Error Code 1603 Sophos

If the group exists, check whether the relevant account is already listed as a member. Product Name: Sophos Anti-Virus. The Domain is set to the NetBIOS network name of the machine where SEC is installed (NFBMGM) and the UserName is SophosUpdateMgr which is a domain account (not local) without administratives

  1. Article 113954 has more information on the accounts requested during installation.
  2. Unfortunately, it's not the same error.
  3. This requires the SOPHOS50 database to be backed up and then restored.
  4. Search for RunDBScript, this is usually followed by lines tagged RunScript: - guess that's where the 1603 is seen.
  5. The product name should be displayed in the title of the error window displayed.
  6. This can be located by typing %temp% into the address barin Windows Explorer.
  7. For example, if the database account is a domain account, it should be the short NetBIOS form of the domain name.
  8. Previously was work prefect but since upgraded to new windows so we need to reinstall back in the the same machine but we face this error "Failed to install SAVXP: The
  9. The account the 'Sophos Management Host' service is running as.
  10. All rights reserved.

Same in system.xml (from C:\Program Files (x86)\Sophos\Enterprise Console\SUM ): __IMPERSONATIONACCOUNT__ NFBMGM\SophosUpdateMgr QC 0 28 Jun 2016 5:49 PM In reply to msavignac: Hello msavignac, I don't think that SEC/SUM changes this Counter after decrement: -1MSI (c) (EC:D8) [13:51:58:674]: MainEngineThread is returning 1603=== Verbose logging stopped: 8/26/2013 13:51:58 === I appreciate your help. Open 'Active Directory Users and Computers' (Start | Run | Type: dsa.msc | Press return). Sophos 1603 Changing the DB account is possible because SQL uses the security group.

Return value 3. .... Sophos 114627 Reconfiguration success or error status: 1603. This could be either 'Sophos Console Administrators' or 'Sophos Full Administrators'.This can occur for a variety of reasons. https://community.sophos.com/kb/pl-pl/117394 Technical Information The Sophos_bootstrapper

The default updating policy for endpoints DOES have the correct credential, and endpoints are using that account without issue and getting definition files OK. Sophos Error Code 1603 Sophos_server64msi: .... Alternatively for licensed products open a support ticket. Add the missing database registry keys back to the installation.

Sophos 114627

DLL: C:\Windows\Installer\MSI4749.tmp, Entrypoint: CreateScheduledTask CreateScheduledTask: Initialized. https://community.sophos.com/kb/zh-cn/116231 RunScript:  GetDomainOrComputerName: Not on a backup domain controller.RunScript:  Computer = SWL7K2B04SQL01RunScript:  Custom action data: C:\Program Files\Sophos\Enterprise Console\DB\Core\;InstallDBEx.bat;(local)\APPS_03;SOPHOS51;C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log.RunScript:  Command line = "C:\Program Files\Sophos\Enterprise Console\DB\Core\InstallDBEx.bat" (local)\APPS_03 SWL7K2B04SQL01 SOPHOS51 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" RunScript: RunScript:  Error Installation Failed With Error Code 1603 Sophos Now, SUM doesn't need this account to deploy the CIDs, thus normally you might not notice. Sophos Error Status 1603 The account the Sophos patch scheduled tasks run as, namely 'Sophos Patch Feed' and 'Sophos Patch Purge'.

As all Sophos productsfor Windows use MSIs (Microsoft Installers) to perform the installation, it is very useful to check the MSI installer logs to gather more information about the error. http://wipidigital.com/error-code/connection-failed-with-error-code-3254-huawei.html Return value 3. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4MSI (s) (08:C0) [13:51:58:377]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (08:C0) [13:51:58:377]: MsiProvideAssembly is returning: 1607MSI (s) (08:C0) [13:51:58:377]: Entering MsiProvideAssembly. If you need technical support please post a question to our community. Installation Of Sum.msi Failed With Error Code 1603 Sophos

AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4MSI (s) (08:C0) [13:51:58:346]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (08:C0) [13:51:58:346]: MsiProvideAssembly is returning: 1607MSI (s) (08:C0) [13:51:58:346]: Entering MsiProvideAssembly. Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Sophos Community Search User Help Site Search User Forums Email Appliance Endpoint Security and Control Free Tools Mobile PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Home Sophos weblink Hence the reason needs to be narrowed down.

The log file ends with... Installation Of Sophos Update Manager Failed With Error Code 1603 HRESULT -2147024770. The namewill reflect what the action is trying to perform.

The error message shown in the 'Sophos_Server32|64msi [date] [time].log' which can be found in: XP/2003: 'C:\Documents and Settings\All Users\Application Data\Sophos\Management Installer\' Vista+: 'C:\ProgramData\Sophos\Management Installer\' will state that theCustomAction CreateUser is failing.

All rights reserved. What To Do Close any open consoles. If the account is already a member of the group, delete the group.The Enterprise Console installer will automatically recreate these if it detects that they are not present during the installation. Sophos Autoupdate.msi Failed With Error Code 1603 MSI (s) (08:74) [08:14:40:388]: Deferring clean up of packages/files, if any existMSI (s) (08:74) [08:14:40:389]: MainEngineThread is returning 1603MSI (s) (08:48) [08:14:40:389]: No System Restore sequence number for this installation.=== Logging

Wonder how it got there if indeed a localSophosUpdateMgr account doesn't exist. Sophos Community Search User Help Site Search User Forums Email Appliance Endpoint Security and Control Free Tools Mobile PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Home Sophos MSI (s) (08:74) [08:14:40:387]: Windows Installer reconfigured the product. check over here If counter >= 0, shutdown will be denied.

We'd love to hear about it! First seen in Enterprise Console Cause There was a failure to add the user specified in the logs to one of the groups created to access Sophos Enterprise Console. The Sophos Enterprise Console installation logs will present an error which can help to identify the cause. Every comment submitted here is read (by a human) but we do not reply to specific technical questions.

Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Management > Enterprise Console Did this article provide the information Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. With the Sophos management Service stopped, the installer will be able to drop (delete) and create a new SOPHOS50 database. Run the Enterprise Console 5.0 installer from: C:\sec_50\ServerInstaller\setup.exe Complete a 'modify' adding the 'Database' component when requested.

Restore the previously backed up databases by running the command: C:\Program Files\Sophos\Enterprise Console\DataBackupRestore.exe -action=restore -subsystem=All -datasourcetype=Database

Ensure that the following Sophos service are started: Sophos Management Host Sophos Patch Server A similar error to that shown above has also been seen to occur in the 'Sophos_Database32|64msi [date] [time].log' for the Sophos DB Admins group. CreateUser: Error 0x80005000: Failed to Sophos Community Search User Help Site Search User Forums Email Appliance Endpoint Security and Control Free Tools Mobile PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Home Sophos